ck 888 Privacy Policy

1. Scope and Introduction

This privacy policy applies to all services and activities of the ck 888 platform. Whether you are browsing our website, registering an account, making a deposit, or playing any game — this policy is in effect at all times.

ck 888 believes that users should have control over their own personal information. That is why we always transparently communicate which of your data is being used, why, and how. The Terms and Conditions and this privacy policy complement each other — together, both documents form the complete legal framework for our services.

If you do not agree to this policy, please do not use our platform. By continuing to use the platform, you are considered to have given your consent to all terms of this policy.

2. Types of Information Collected

ck 888 collects various categories of information. These can broadly be divided into the following groups:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Photo (when required during the KYC process)

2.2 Contact Information

• Email address
• Mobile number
• Current address (when required)

2.3 Financial Information

• Deposit and withdrawal transaction details
• Records of transactions made via bKash, Nagad, Rocket, or bank transfer
• Wallet number or account number (partial only — never complete, for security reasons)

2.4 Technical Information

• IP address
• Device type and operating system
• Browser type and version
• Session duration and click patterns

2.5 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus and promotion usage details
• Preferred game categories

3. How Information Is Collected

ck 888 collects user information in the following ways:

1. Information provided directly: Information you give us when registering an account, logging in, making a deposit, withdrawing, or contacting support.
2. Automatically collected information: When you use our website or app, technical information is automatically collected through cookies and log files.
3. Through third parties: Information received from payment processors or identity verification service providers.

4. Purpose of Using Information

ck 888 uses collected information for the specific purposes listed below:

4.1 Account Management

Identity information is used to handle registration, verification, login, and account security. This helps prevent unauthorised access.

4.2 Transaction Processing

Financial information is used to complete deposit and withdrawal processes. This information is needed to properly apply the minimum deposit limit of ৳200 and the minimum withdrawal limit of ৳1,000.

4.3 Service Improvement

By analysing gaming activity data, we make the platform experience more relevant. Understanding which game categories you prefer allows us to provide suitable offers.

4.4 Fraud Prevention and Security

Technical information is monitored to detect unusual activity and protect account security. This is essential for safeguarding users.

4.5 Customer Support

Our 24/7 live chat and email support team uses account and contact information to provide accurate assistance.

4.6 Legal Obligations

Information may be stored and used to comply with applicable laws and regulations, and to respond to lawful requests from investigative authorities.

5. Information Storage and Security

ck 888 applies industry-standard security measures to protect your information. Our key security practices are listed below:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Data Encryption: Sensitive stored data (passwords, financial information) is secured with strong encryption algorithms.
• Access Control: Only authorised staff can access data for specific, defined purposes.
• Security Testing: Systems are kept up to date through regular security assessments and vulnerability testing.
• Server Protection: Data is stored in data centres that are secured at both physical and digital levels.

When determining how long to retain data, we consider both legal obligations and business requirements. Certain information may be retained for legal reasons even after an account is closed.

6. Sharing Information with Third Parties

ck 888 does not sell users' personal information for commercial purposes. However, in a limited number of situations, information may be shared with trusted third parties:

6.1 Payment Processors

Necessary financial information is shared with the relevant payment providers to process bKash, Nagad, Rocket, and bank transfer transactions. Each of these organisations has its own privacy policy.

6.2 Technology Service Providers

Limited and necessary information may be shared with providers of game software, server infrastructure, or analytics services. They operate under our instructions and cannot use the data independently.

6.3 Legal Obligations

Information may be disclosed pursuant to a court order or a lawful directive from a competent authority. We will endeavour to notify the user of such disclosures to the extent permitted by law.

6.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred to the new owning entity. Users will be notified in due course in such cases.

7. Cookies and Tracking Technologies

ck 888's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the site.

7.1 Essential Cookies

The site cannot function properly without these cookies. They are necessary for maintaining login sessions, ensuring security, and remembering your preferences.

7.2 Analytical Cookies

We use these to improve the experience by collecting information such as which parts of the site users spend more time on and which pages are visited most. The data from these cookies is analysed in aggregated and anonymous form.

7.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

8. User Rights

ck 888 recognises the following rights of users over their personal information:

• Right to Access: You may request to know what information is stored in your account.
• Right to Correction: You may request the correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request deletion of your information, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured format.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible within the bounds of the law. The Responsible Gaming Guidelines also contain detailed information about users' right to set their own limits.

9. Protection of Minors

All services of ck 888 are intended solely for persons aged 21 or above. We actively prevent minors from registering and have age verification measures in place.

We do not knowingly collect information from anyone under 18 years of age. If we have reason to believe an account belongs to a minor, we reserve the right to delete that account's information and close the account immediately.

If a parent or guardian suspects that their child has created an account on our platform, please notify our support team immediately.

10. Policy Changes

ck 888 reserves the right to amend or update this privacy policy as needed. When changes are made, we take the following steps:

1. The updated policy is published on this page and the "Last Updated" date is changed.
2. For significant changes, a notification may be sent to the registered email address.
3. Continuing to use the platform after changes have been made will be considered as consent to the new policy.

We recommend visiting this page periodically to stay informed about policy updates. To learn more about us, please visit our About Us page.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

Our team is ready to answer all your questions in both Bengali and English. For general questions, you can also visit our Frequently Asked Questions (FAQ) section where many questions are already answered.